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Contact Us
 
  As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.

But we may have already answered your query in our HELP section - click here to browse our easy to use help pages where you can find a wide range of Frequently Asked Questions and a First Visit

Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows us to reply as quickly as possible. Alternatively, you can call us on 0871 231 8000 (Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile ). Calls may be monitored and recorded for training or quality purposes.
   
 
Outstanding Orders   Received Orders
  For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number. For delivery times please refer to the delivery terms and conditions.   For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item number.
 
  Returned Goods   Your Account
  For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your account, please email us with your order details. Please provide us with your item number.   For enquiries concerning your balance, payment, credit issues, your statement, or Peace Of Mind Plan. Statements are issued every 28 days. Payments are required monthly; the minimum required is the minimum payment. The minimum payment can be found on your paper statement. Your total outstanding balance can be checked anytime on your online account.
 
  Our Products   Problems with our Website
  For enquiries concerning our product range or special offers. Don't forget product details can be found on the website.   For any problems you have had with our website, or comments to help us improve it. To help us help you, please complete the form to include: account number, browser and version, website effected and version, item number (if applicable) and details of the error.
 
  Comments on our Service   Our Policies
  For any comments that you have relating to our service.   For enquiries concerning our policies. Our policies can be found on the terms and conditions page.
 
  Affiliate Programme   Other Enquiries
  For third party enquiries about earning commission from sales on our websites.   For all other enquiries.
 
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